This hospitality upgrade article talks about the search for the holy grail
of intergrated resort technology systems.
As fully integrated resorts work to capture more and more revenue and offer more and more activities during a guests stay the ability for various management systems to be able to talk to each other has become increasing important. The ultimate is to have system that can manage, Dining, rooms, golf, spa and other revenue streams all in one with the ability to book in real time over the internet. This article explores what people are doing today and what the future might hold.
Would somebody please do this! Having worked in a resort I can tell you the amount of problems caused because the spa, golf, Sales and catering and rooms systems are not full integrated is huge. Loss revenue, angry guests and unnecessary work for associates.
Whilst it is not easy to develop this, I am sure that there would be thousands of resorts world wide who would jump at the chance to be able to pilot and then buy this product.
Why is it so hard. I am not sure. I do know that it is probably a moving feast, in that we we develop resorts further and further the technology struggles to keep up!
Over time I am sure that somebody will get there and when they do.......WOW :)
Perhaps I should start a new career and develop this software, then I might be able to go sit on the beach...............
Friday, 6 June 2008
X Room
The article from Hotel and Motel Management magazine is an article about our very own professors tech room at the Courtyard by Marriott at University of Delaware.
Article:
It highlights the new technology that they have placed into single guest room in the hotel. Almost like a hotel of the future. The room was inspired by the Guest room 2010 project and has looked to take it to the next level and actually operationalised it to get guest feedback.
Interesting discussion today about this. In theory it all seems great.
There is certainly some items in here that could add value to hotel rooms. However i think it is highly unlikely that hotels will ever implement all of this.
The ROI clearly does not make sense on this. How will this allow us to drive rate and occupancy premium by having this technology.
If it works so well, why have has the rest of the hotel not been slated to be changed over.
In the world of green, surely this room uses more energy than a normal room.
A great marketing gimmic for the university but in the real world. Unlikely.
Article:
It highlights the new technology that they have placed into single guest room in the hotel. Almost like a hotel of the future. The room was inspired by the Guest room 2010 project and has looked to take it to the next level and actually operationalised it to get guest feedback.
Interesting discussion today about this. In theory it all seems great.
There is certainly some items in here that could add value to hotel rooms. However i think it is highly unlikely that hotels will ever implement all of this.
The ROI clearly does not make sense on this. How will this allow us to drive rate and occupancy premium by having this technology.
If it works so well, why have has the rest of the hotel not been slated to be changed over.
In the world of green, surely this room uses more energy than a normal room.
A great marketing gimmic for the university but in the real world. Unlikely.
Thursday, 5 June 2008
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